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Terms and Conditions

Privacy Policy – WellnessTO

Effective Date: January 1, 2023
Last Updated: January 1, 2025

WellnessTO (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our studio, use our services, or interact with our website or booking systems.

By using our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

a) Personal Identification Information

  • Name
  • Email address
  • Phone number
  • Date of birth (where required)

b) Health & Wellness Information

  • Intake forms and wellness questionnaires
  • Movement, posture, and mobility assessments
  • Injury history or physical limitations voluntarily disclosed
  • Session notes relevant to service delivery

We collect only the information necessary to provide safe, effective, and personalized wellness services.

c) Payment Information

  • Billing details processed securely through third-party payment providers
  • WellnessTO does not store full credit card numbers

d) Website & Booking Data

  • IP address
  • Browser type
  • Booking history
  • Cookies and usage data for website functionality and analytics

2. How We Use Your Information

Your information is used to:

  • Deliver and personalize wellness services
  • Schedule and manage appointments
  • Communicate regarding services, updates, or changes
  • Process payments and issue receipts
  • Improve client experience and service quality
  • Comply with legal and regulatory requirements

We do not sell or rent personal information.

3. Consent

By providing personal information, you consent to its collection, use, and disclosure as described in this Privacy Policy.

Consent may be withdrawn at any time, subject to legal or contractual obligations, by contacting us.

4. Disclosure of Information

Personal information may be disclosed only:

  • To trusted third-party service providers (booking, payment, communications)
  • When required by law or legal process
  • To protect the safety, rights, or property of clients, staff, or the business

All service providers are required to maintain confidentiality and appropriate security measures.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, or disclosure.

Access to personal information is limited to authorized personnel only.

6. Retention of Information

Personal information is retained only for as long as necessary to fulfill service delivery, legal, regulatory, and business requirements. Information that is no longer required is securely destroyed or anonymized.

7. Your Rights

You have the right to:

  • Access your personal information
  • Request corrections to inaccurate or incomplete data
  • Withdraw consent where applicable
  • Ask questions about how your information is used

Requests will be addressed within a reasonable timeframe.

8. Cookies & Website Analytics

WellnessTO may use cookies and similar technologies to enhance website performance and user experience. You may disable cookies through your browser settings, though some features may be limited.

9. Contact Information

For questions, concerns, or requests related to privacy:

Privacy Officer
WellnessTO
📍 125-720 King St W, Toronto, ON M5V 3S5
📧 Hello@wellnessto.ca
📞 647-999-8381

10. Policy Updates

This Privacy Policy may be updated periodically. Any changes will be reflected by an updated “Last Updated” date. Continued use of our services constitutes acceptance of any revisions.

Our Commitment

WellnessTO is committed to maintaining the confidentiality, integrity, and security of your personal information while providing high-quality, personalized wellness services.

Return and Refund Policy

 

Refund Policy – WellnessTO

Effective Date: January 1, 2023
Last Updated: January 1, 2025

At WellnessTO, we are committed to providing high-quality, personalized wellness services. Due to the nature of our services and the time reserved specifically for each client, the following refund policy applies.

1. Appointments & Services

All wellness services are non-refundable once delivered.

If you are dissatisfied with your experience, we encourage you to contact us directly so we can address your concerns and work toward a reasonable resolution where appropriate.

2. Cancellations & Rescheduling

We require a minimum of 24 hours’ notice to cancel or reschedule an appointment.

  • Cancellations made with 24+ hours’ notice may be rescheduled without penalty
     
  • Cancellations made with less than 24 hours’ notice will be charged in full
     
  • No-shows will be charged the full service fee
     

Late arrivals may result in shortened session times, and full fees will still apply.

3. Packages & Memberships

  • Packages and memberships are non-refundable and non-transferable
     
  • Unused sessions do not carry a cash value
     
  • Packages must be used within the specified validity period
     
  • Expired sessions are forfeited
     

In exceptional circumstances (e.g., medical issues), WellnessTO may offer account credits at its discretion. Documentation may be required.

4. Gift Cards

  • Gift cards are non-refundable
     
  • Gift cards have no cash value and cannot be exchanged for cash
     
  • Gift cards may not be replaced if lost or stolen
     
  • Gift cards may be transferred to another individual unless otherwise stated
     

5. Retail Products (If Applicable)

Retail products may be exchanged or refunded within 7 days of purchase, provided:

  • The product is unused and unopened
     
  • Original receipt is presented
     

Final sale items are not eligible for refund or exchange.

6. Exceptional Circumstances

Refunds or credits outside of this policy may be considered at the sole discretion of WellnessTO in rare or exceptional circumstances.

7. Policy Acceptance

By booking an appointment, purchasing a package, membership, or gift card, you acknowledge and agree to this Refund Policy.

8. Contact Information

For questions regarding this policy, please contact:

WellnessTO
📍 125-720 King St W, Toronto, ON M5V 3S5
📧 hello@wellnessto.ca
📞 647-999-8381

Our Commitment to Fairness

While refunds are limited, our priority is your experience. We encourage open communication and are committed to resolving concerns in a respectful and professional manner.

Copyright © 2023 WellnessTO - All Rights Reserved.

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